About Online Sports Store
Thanks for visiting! We’re a small company headquartered just north of Sydney, on the Central Coast that launched in 2009 to serve people who enjoy walking, running and cycling.
Unlike large retail stores that carry everything under the sun, we focus 100% on only the best products from our high quality partners – with a special emphasis on providing the best prices. We know our products very well and can answer your specific questions to help you select the perfect product.
Whether it’s for your day to day training or a special event coming up, we know how important it is to find the right product the first time.
The Online Sports Store team is made up of a few dedicated sporting enthusiasts who love getting outside and have trained for a number of number of sporting events from a 5K run through to the longer 42K marathons.
We’re a smaller company with just a handful of staff, and if you end up emailing or calling you’ll likely end up chatting with one us:
Janice – Customer Service and Sales Manager
Janice is our Sales Manager and can answer just about any question you might have our products. She is an avid walker, runner who enjoys the early morning workouts. Originally from Sydney, Janice now lives on the Central Coast with her husband (Matt) and three awesome kids.
Matt – Runner, Webmaster and Founder
Matt is Online Sports Store founder and webmaster, and is responsible for making sure the website is the most informative sporting product resource online! While he’s focused on the technical side, he also is extremely knowledgeable about range of sporting products, and is happy to answer any questions you may have.
When he’s not working, he loves training for his next big event, from a local fun run to annual marathons. Originally from Sydney, he now calls the Central Coast home.
Our Promise to You
If we’re fortunate enough to earn your business, we’ll provide you with the professional, prompt and expert service you deserve. And in the unlikely event something goes wrong with your order or shipment, we’ll work to resolve any problems as quickly as possible at no cost to you.
We want you to be happy with the service you receive, and will do whatever we can to ensure that’s the case – that’s our personal guarantee.
Why Pick Online Sports Store?
We’re sports product Experts
We specialise in providing sporting products from the best brands for walking, running and cycling for the people who are either just starting out or who have enjoyed these sports for years.
Most of our competitors carry every brand under the sun, and happen to sell a few products from each. Not us! At OnlineSportsStore.net.au, we focus exclusively on providing a full range of products from these outstanding brands so that we can offer you outstanding range, service and expertise.
Best Pricing and Free Shipping for all orders over $50
All our sports products over $50 ship for free within Australia. We don’t bundle the shipping costs into the price of the product, we simply pay for it ourselves. We are passionate about keeping our prices low and regurlarly compare our prices with the leading online stores. See for yourself, and imagine the time you will save knowing that you will always pay less everytime you shop with us.
120% Service Guarantee
The internet is teeming with stores that offer terrible — or nonexistent — customer service. We understand this can be a fear when considering an online purchase, and we back our promise of outstanding service with a 120% guarantee.
If you are for whatever reason unhappy with the service we provide, just let us know and we’ll credit your account for 20% of your order amount. You read that correctly: We’re so confident in our service, we’re willing to pay you if you’re not completely satisfied with the service you received!
This guarantee backs the customer service you receive (shipping times, communication, ordering experience, etc). Due to the large number of products offered and the need to follow correct installation procedures, this guarantee applies to the service offered during your purchase, not to the performance of your equipment. Refund credits in excess of original purchase price are limited to $50 per customer.
Product Support & Information
We think you’ll find our product listings to be the most detailed and comprehensive available anywhere. They include full product specs, manuals, videos and detailed descriptions of how each product works. We’ve invested heavily to make our site the most informative sports products resource online in the hopes it makes your shopping and decision process easier.
Additionally, as we have such a great relationship with all our partners and suppliers, if there is something we don’t know, we simply pick up the phone and talk to one of product specialist.
Have questions about any of our policies? Please feel free to contact us.