Our Promise to You
If we’re fortunate enough to earn your business, we’ll provide you with the professional, prompt and expert service you deserve. And in the unlikely event something goes wrong with your order or shipment, we’ll work to resolve any problems as quickly as possible at no cost to you.
We want you to be happy with the service you receive, and will do whatever we can to ensure that’s the case – that’s our personal guarantee.
Best Pricing and Free Shipping for all orders over $50
All our sports products over $50 ship for free within Australia. We don’t bundle the shipping costs into the price of the product, we simply pay for it ourselves. We are passionate about keeping our prices low and regurlarly compare our prices with the leading online stores. See for yourself, and imagine the time you will save knowing that you will always pay less everytime you shop with us.
120% Service Guarantee
The internet is teeming with stores that offer terrible — or nonexistent — customer service. We understand this can be a fear when considering an online purchase, and we back our promise of outstanding service with a 120% guarantee.
If you are for whatever reason unhappy with the service we provide, just let us know and we’ll credit your account for 20% of your order amount. You read that correctly: We’re so confident in our service, we’re willing to pay you if you’re not completely satisfied with the service you received!
This guarantee backs the customer service you receive (shipping times, communication, ordering experience, etc). Due to the large number of products offered and the need to follow correct installation procedures, this guarantee applies to the service offered during your purchase, not to the performance of your equipment. Refund credits in excess of original purchase price are limited to $50 per customer.
Product Support & Information
We think you’ll find our product listings to be the most detailed and comprehensive available anywhere. They include full product specs, manuals, videos and detailed descriptions of how each product works. We’ve invested heavily to make our site the most informative sports products resource online in the hopes it makes your shopping and decision process easier.
Additionally, as we have such a great relationship with all our partners and suppliers, if there is something we don’t know, we simply pick up the phone and talk to one of product specialist.
Have questions about any of our policies? Please feel free to contact us.